How I Work
How I'm paid, and why it doesn't cost you more.
Quick answer: My help costs you nothing. The clinic you choose pays me once your treatment is done, and you pay the same price as if you'd gone to them yourself. Before you travel, you pay a 250 euro deposit to me to hold your date, and the clinic takes it off your bill.
Every business like mine gets paid somehow, and a lot of them are pretty vague about it. I'd rather be upfront and put it all on one page, so you can read it before we even speak.
The short version
- My help is free for you. Our calls, finding the right clinic and my support after your treatment don't cost you anything.
- I'm paid by the clinic you choose. They pay me a commission once your treatment is done, not when you enquire, book or fly.
- It isn't added to your bill. You pay the same price you'd pay if you'd found the clinic yourself.
What you pay
You pay the clinic's normal price. Every clinic I work with agrees to quote my patients the same as anyone else, and if you ever find that isn't the case, please let me know and I'll stop working with them.
There's also a 250 euro booking deposit, which is paid to me. The clinic takes the same amount off your bill, so it isn't an extra cost.
What the clinic pays
A commission, but only once your treatment is done. If you enquire and don't book, or you cancel, they don't pay me anything.
The exact terms are agreed with each clinic and stay between us.
What decides which clinic I suggest
Your case. Your donor hair, the technique that suits you and who can fit you in when you want to travel. Here's why you can trust that:
- I've been the patient. I've had two hair transplants, and the first one failed. I know what it costs you when the wrong clinic gets it wrong.
- I've worked the other side. I spent years as an emergency and trauma nurse, then eight years in medical tourism. I know what good care looks like, and what a sales pitch sounds like.
- I stay with you for 12 months. If your result goes badly, I'm the one you're talking to every week. No commission is worth that.
- Every clinic meets the same standard. I visit each one myself. A clinic only joins by meeting my standard, and none stays in if my patients aren't happy.
- You make the choice. I'll tell you which clinic I'd pick for your case and why. If you'd rather go elsewhere, that's fine.
So what am I actually for?
It's a fair question. If the price is the same either way, why not just go direct?
You can, and for some people that's the right thing to do. If you already know a clinic, you've checked it properly and you know who is doing each part of your procedure, then go for it. I'd much rather tell you that than take a booking I don't deserve.
For everyone else, here's what you get for the same price.
| Going direct | Through Resolute Hair | |
|---|---|---|
| What you pay the clinic | Their price | The same price |
| Clinic checked against a written standard | You'd have to do it | Done before they joined |
| Accreditation verified | Take their word for it | I check it with the regulator myself |
| Doctor or technician for each stage, in writing | Usually not offered | Before you commit, every time |
| Facility visited in person | Only if you fly out first | I've been there myself |
| Written aftercare plan before you travel | Varies enormously | Required to join the network |
| Someone to call at week six | The clinic, if they answer | Me (I'm only an hour ahead of the UK) |
| Someone who's been the patient | No | Twice, once badly |
None of this is added to your bill. The clinic pays for it, because a patient who's well informed, understands the plan and turns up on the day is worth a lot to them.
What I won't do
Just so you know, these are things I'll never do.
- Charge you for advice. Our calls are always free.
- Push you into treatment you shouldn't have. If your donor hair can't support what you're hoping for, or you're young and still losing hair, I'll tell you to wait. I'd much rather do that than lose your trust.
- Sell your details. Your enquiry only goes to me and, if you decide to go ahead, the clinic you choose.
If you'd rather just ask
If you have any questions about this page, just ask me and I'll answer them. The only thing I can't share is the exact terms I have with each clinic.
You can find everything else on the site, including the standard every clinic has to meet and what happened when I chose badly myself.
Frequently asked questions
Does going through Resolute Hair cost more than going direct to the clinic?
No. You pay the clinic's normal price, the same as if you'd gone to them yourself. The clinic pays my commission out of their side, so it isn't added to your bill.
How does Resolute Hair make money?
My help costs you nothing. The clinic you choose pays me once your treatment is done, for bringing them a patient who's well prepared, and it doesn't change your price. The only thing you pay before you travel is a 250 euro deposit to me to hold your date, and the clinic takes it off your bill.
Why should I use you if the price is the same either way?
Because you pay the same price, but you get a lot more. The clinic has been checked against my standard, I've checked their licence and visited in person, you'll know whether a doctor or a technician is treating you at each stage before you commit, and you've got me to talk to afterwards.
Will you tell me if I should not have a hair transplant?
Yes, and for me that's the most important thing on this page. If your donor hair can't support what you're hoping for, or you're young and still losing hair, the honest answer is to wait. I'd always rather tell you that.