How I Work
How I'm paid, and why it doesn't cost you more.
Quick answer: The clinic pays me, not you. Your treatment costs the same as if you'd walked in off the street, because my fee comes out of the clinic's side rather than being added to yours. I charge every clinic in the network the same rate, so I've no financial reason to send you to one over another.
Every business like mine is paid somehow, and most of them are vague about it. I'd rather put it on a page you can read before we ever speak.
The short version
Partner clinics pay me a commission when a patient completes treatment with them. Not when you enquire, not when you book, not when you fly. When the procedure is done.
That commission comes out of the clinic's side of the transaction. It isn't added to your bill. You pay the clinic exactly what you'd pay if you'd found them yourself and walked in the door.
What you pay
The clinic's own price, unchanged. Every partner agrees not to quote a Resolute Hair patient any differently from a direct one. If you ever find otherwise, tell me and that clinic leaves the network.
There's a booking deposit, which is deducted from what you owe the clinic. It isn't an extra.
What the clinic pays
A commission, only once you've completed treatment. If you enquire and don't book, they pay nothing. If you cancel, they pay nothing.
The same rate applies to every clinic in the network, so there's no clinic I earn more from than another.
Why the flat rate matters more than the number
This is the part worth understanding, and it's the reason I'll answer any question about how I'm paid except the exact figure, which is between me and the clinics.
If I charged one clinic more than another, I'd have a financial reason to steer you toward the one that pays best. That's the conflict people rightly worry about with any middleman, and it's a real thing that happens in this industry.
The rate is the same across the whole network. Which clinic you're matched with depends on your case, your donor area, what technique suits you and who has capacity when you want to travel. It cannot depend on what I earn, because the answer is the same either way.
So what am I actually for?
Fair question. If the price is the same either way, why not just go direct?
You can, and for some people that's the right answer. If you already know a clinic, you've checked it properly, and you know exactly who's performing each stage of your procedure, then go. I'd rather tell you that than take a booking I don't deserve.
For everyone else, here's what the same money gets you.
| Going direct | Through Resolute Hair | |
|---|---|---|
| What you pay the clinic | Their price | The same price |
| Clinic checked against a written standard | You'd have to do it | Done before they joined |
| Accreditation verified | Take their word for it | Confirmed directly, not from a website |
| Who performs each stage, in writing | Usually not offered | Before you commit, every time |
| Facility visited in person | Only if you fly out first | I've been there myself |
| Written aftercare plan before you travel | Varies enormously | Required to join the network |
| Someone to call at week six | The clinic, if they answer | Me, and I'm in your timezone |
| Someone who's been the patient | No | Twice, once badly |
None of that is added to your bill. It's paid for out of the clinic's side, because a clinic that gets a properly informed patient who turns up, understands the plan and doesn't cancel is getting something worth paying for. That's the trade.
What I won't do
Worth saying, because these are the things that would break the arrangement above.
- Charge you a fee for advice. If I did, I'd be paid twice for the same conversation.
- Take a higher rate from a clinic in exchange for sending more patients. The moment volume changes my rate, the recommendation stops being honest.
- Push you toward treatment you shouldn't have. If your donor area won't support what you're asking for, or you're young and still losing, the right answer is wait or don't. I'd rather tell you that and lose the booking.
- Sell your details. Your enquiry goes to me and, if you decide to proceed, to the clinic you choose. Nowhere else.
If you'd rather just ask
Anything on this page, put it to me directly and I'll answer it. The only thing I'll hold back is the exact commercial terms with individual clinics, which aren't mine alone to publish.
Everything else about how this works is on the site, including the standard every clinic has to meet and what happened when I chose badly myself.
Frequently asked questions
Does going through Resolute Hair cost more than going direct to the clinic?
No. You pay the clinic their own price, the same as if you had approached them yourself. The commission is paid by the clinic out of their side of the transaction rather than added to your bill, and partner clinics agree not to quote differently for a Resolute Hair patient.
How does Resolute Hair make money?
Partner clinics pay a commission once a patient has completed treatment. Nothing is owed if a patient enquires and does not book, or books and cancels. There is also a booking deposit paid by the patient, which is deducted from what they then owe the clinic rather than being an additional charge.
Do you earn more from some clinics than others?
No. The same rate applies across every clinic in the network. Which clinic you are matched with depends on your case, the technique that suits you and who has capacity when you want to travel, not on what is earned from the booking.
Why should I use you if the price is the same either way?
Because the price being the same is the point. For the same money you get a clinic checked against a published standard, accreditation verified directly, named clinical roles in writing before you commit, a facility that has been visited in person, and someone in your timezone to contact afterwards.
Will you tell me if I should not have a hair transplant?
Yes, and that matters more than anything else on this page. If the donor area will not support what is being asked for, or someone is young and still actively losing, the honest answer is to wait or not proceed. Saying so costs a booking and is the whole basis of being worth listening to.