How I Vet Clinics

Quick answer: I check every clinic against the same standard before I work with them. What I care about most is whether patients are told the truth before they book and looked after properly afterwards. To check that, I look at their licence, who does each part of the procedure, the clinic itself and their aftercare.

I built Resolute Hair because a clinic that looks impressive online isn't the same thing as a clinic that's actually right for you. A polished website, a countdown timer, or a low headline price tell you nothing about who's actually going to be treating you.

I could just look at certificates and qualifications, and I do check them. But they don't tell you if a clinic will be honest about what's realistic for you, or if anyone will answer when you're worried at week six and your hair has started to shed.

On this page I'll walk you through what I check before I work with a clinic, and what I keep checking after that.

Checking their licence

Every clinic I work with needs to be properly licensed under Turkish healthcare rules. I check this with the regulator myself before a clinic goes on my site, rather than trusting what their website says.

If a clinic can't show me this clearly, I won't work with them.

Knowing who's treating you

Lots of clinics talk about their expert team, but that doesn't tell you much. Before I work with a clinic, they need to tell me who is responsible for each part of the procedure, from the consultation and hairline design to extraction and placing the grafts, whether it's Sapphire FUE or DHI. You can read more in who performs a Sapphire FUE or DHI hair transplant.

Just to be clear, I don't expect one surgeon to do every part of the procedure. It's completely normal for a trained team to place the grafts after the surgeon has planned the work and made the incisions. Some clinics also let you pay more for the surgeon to do more of the work, and that's fine too.

Just to let you know, this is about roles, not names. I won't give you a list of everyone's names, because that's their personal information. What you'll know is whether it's a doctor or a technician doing each part, and that's the bit that actually affects your result.

What matters is that you know before your procedure, not after. If there's a choice, I'll tell you what it is and what it costs before you decide. And if who's doing your procedure changes, you'll hear about it before the day. Getting this information from the clinic is my job, so you don't have to.

I ask every clinic to answer these questions in writing, and a good clinic is happy to. If a clinic is vague or hesitant, I won't work with them.

The facility itself

A licence shows a clinic is allowed to operate, but it doesn't tell you what it's like to be a patient there. That's why I visit every clinic myself before I work with them, so I can see the clinic and meet the team in person.

Aftercare in writing

Every clinic I work with needs to give you a proper aftercare plan in writing before you travel. It should cover how to wash your hair, what you can and can't do, your medication, and who to contact once you're back in the UK. If a clinic's aftercare is just "message us if there's a problem", that's not good enough for me, and it shouldn't be for you either.

The questions I always ask

The four checks above are what a clinic needs to meet before I'll work with them. I also ask these questions, and to be honest they often tell me more than any certificate.

How many patients do you treat in a day?

This is probably the most useful question you can ask, and it has nothing to do with qualifications.

A clinic treating two people a day and a clinic treating twelve are doing very different jobs. The number of patients affects how much time goes into planning your case, how carefully your grafts are handled, and how much time the surgeon actually spends with you.

Some of the best clinics in Turkey only do one or two procedures a day. They earn less that way, but they do the job properly, and I think that's worth knowing.

How long has your team been together?

In any hair transplant, a lot of the hands-on work is done by technicians and nurses, and that's completely normal.

What matters is whether they're experienced and whether they stick around. A team that has worked together for years, trained by the same surgeon, is a much better sign than a clinic that only talks about one doctor. When staff keep changing, patients are rarely told, and it can affect your result.

How many patients did you turn away last year, and why?

Out of everything I ask, this question tells me the most.

Not everyone is a good candidate. Some people are too young, some don't have enough donor hair for what they're hoping for, and some would be better off trying medication or waiting a year.

I ask myself the same question. If I sent everyone who contacted me to a clinic, I'd just be selling, not helping.

What happens when it goes wrong?

Sometimes grafts don't take, results can be disappointing, and occasionally something needs fixing.

I ask every clinic what they'd class as a poor result, when they'd offer a corrective session, and who pays for what. You'll get their answer in writing with your quote, so you know where you stand before you go.

I keep checking

Licences, staff and standards can all change over time, so I keep checking every clinic I work with. A clinic that met my standard a year ago needs to still meet it today.

Why this matters to me

The first time, I chose the wrong clinic. The second time, I knew what to look for and it went well. That's the whole reason I set this standard. I only want to work with clinics I'd happily send my own family to. That goes for a small boutique clinic and a large, busy one. The size can be different, but the standard is the same, and I'd rather turn a clinic away than lower the bar.

Frequently asked questions

This page describes the standard Resolute Hair applies when selecting partner clinics. It is general information, not a guarantee of any individual clinic's suitability for your specific case. A qualified clinician should always assess whether a procedure is appropriate for you.