How It Works
How it works, from first enquiry to treatment day.
Quick answer: There are seven steps. You send an enquiry, I give you a call, I match you with the clinic (and tell you why) and organise your quote, and you decide. If you're happy, you book your flights, pay the deposit and have your treatment on the date you chose. You won't pay anything until you've seen a written quote and said yes.
Here's each step in order, and who does what along the way. Nothing happens unless you agree to it, and you won't pay anything until you've seen a quote and you're happy with it.
You submit an enquiry
It's a short form where you tell me about your hair loss and roughly when you're thinking of travelling, and add photos if you have them. Just to let you know, photos aren't essential at this point, but they do speed things up.
You'll get an email straight away to let you know it's arrived, and I'll give you a call within 24 hours.
YouI call you back
This is a proper chat, not a sales call. We'll talk about what you're hoping for, what your donor hair can realistically do, and whether surgery is the right answer for you at all.
If I think you should wait, try medication first, or that you're not a good candidate, I'll be honest and tell you. This call is free, and it's often the one that saves people the most money.
You and meI match you to a clinic
I match you based on your case, not on who happens to be free. I look at your Norwood stage, your donor hair, the technique that suits you, and which clinic can fit you in when you'd like to travel.
I'll tell you which clinic I'd suggest and why. You'll get the clinic's name, where it is, who runs it, and how it met my standard. If you'd rather go with a different one, that's absolutely fine, just let me know.
MeI organise your quote
I send your details to the clinic and organise your quote. The graft count and price come from the clinic's own assessment, not a guess from me.
The quote comes in writing and shows what's included and what isn't. If anything isn't clear, I'll go back to the clinic and sort it out for you.
Me and the clinicYou see the quote and decide
I'll go through the quote with you, and then it's your decision. The quote always shows who does your consultation, hairline design, extraction and implantation (for example, the surgeon or a technician).
At this point nothing is booked and you haven't paid a deposit. Take as long as you need to think about it, and if it's not for you, that's completely fine.
YouFlights confirmed, deposit paid
Your price depends on how many grafts you need and which clinic you go with. You'll always get it in writing before you decide anything, so there are no surprises. It includes your hotel, airport and clinic transfers, and aftercare, so really all you need to sort out is your flights.
Once you're happy, you confirm your travel dates and pay the 250 euro booking deposit. The deposit is paid to me, and it comes off what you pay the clinic, so it isn't an extra cost.
It's refundable up to 14 days before you travel. If you change your mind before then, you'll get it back in full, no questions asked. After that it isn't refundable, because your date and travel plans are locked in by then.
This is the first payment you make, and only after you've seen everything.
YouTreatment on the agreed date
You travel, have your treatment on the date you agreed, and pay the rest directly to the clinic.
You can reach me before you fly, while you're there and once you're home. You'll also get your aftercare instructions in writing before you travel, so you're not trying to remember them on the way out of the clinic.
You and the clinicWhat you're never asked to do
- Pay anything before you've seen a written quote
- Decide on a call
- Commit to a date before you've chosen a clinic
- Accept a clinic you're not comfortable with
If any of this ever changes, I'll update this page.
What it feels like when it goes right
It's a long day in the chair, a couple of nights in a hotel, and a flight home looking like you've had something done. Then there are a few months where not much seems to happen, and you might wonder if you've wasted your money.
Then it starts to grow. It's slow, so you'll probably notice it in photos before you notice it in the mirror.
By around twelve months, you stop thinking about it. That's the part nobody tells you about, and for me it's what really mattered.
Frequently asked questions
Is the booking deposit refundable?
Yes, up to 14 days before you travel. If you cancel before then, you'll get it back in full. After that it isn't refundable, because your date is locked in by then. The deposit is 250 euros and it comes off what you pay the clinic, so it isn't an extra cost.
How long does the whole process take?
It's usually a few weeks from enquiry to travelling, but it really depends on you. The quote normally takes a few days while the clinic looks at your case. There's no rush and no deadlines from my side.
When do I pay anything?
Not until you've seen a written quote, chosen a clinic and confirmed your travel dates. The booking deposit is your first payment, and it comes off what you pay the clinic, so it isn't an extra cost.
Can I choose a different clinic from the one suggested?
Of course. My suggestion is based on your case, but it's your choice. If you'd rather go with a different clinic I work with, just let me know and I'll sort it out.
What if I change my mind after the quote?
That's completely fine. Nothing is booked and you haven't paid a deposit at that stage, so you can stop at any point before confirming flights without owing anything.
Do you tell people not to have a hair transplant?
Yes, when that's the honest answer. If your donor hair can't support what you're hoping for, or you're young and still losing hair, waiting is often the right thing to do. We'll talk about this on our first call, before you've spent anything.