How It Works

How it works, from first enquiry to treatment day.

By Jon Corke, Founder|Published 4 August 2026

Quick answer: Seven steps. You enquire, we talk properly, I match you to a clinic and tell you why, the clinic quotes, you see it and decide, then flights and deposit, then treatment on the date you agreed. No money changes hands until you have seen a written quote and said yes.

Seven steps, in order, with who is doing what at each one. Nothing happens without you agreeing to it, and you don't pay anything until you've seen a quote and decided you're happy with it.

You submit an enquiry

A short form: where you are with your hair loss, roughly when you're thinking of travelling, and photos if you have them. Photos aren't essential at this point but they speed everything up.

You'll hear from me the same day, usually within the hour during UK working hours.

You

We talk it through

A proper conversation rather than a sales call. What you're hoping for, what your donor area actually supports, whether surgery is the right answer at all, and what your realistic options are.

If I think you should wait, or try medication first, or that you're not a good candidate, this is where I'll say so. That conversation costs you nothing and it's the one most likely to save you money.

You and me

I match you to a clinic

Based on your case rather than on availability. Your Norwood stage, donor density, hair characteristics, the technique that suits you, and who has capacity when you actually want to travel.

I'll tell you which clinic and why that one. You'll get the clinic's name, where it is, who runs it, and what it met to join the network. If you'd rather a different one, say so.

The clinic quotes

I send your case to the clinic and they come back with a graft count and a price. That's their assessment, not my estimate.

The quote arrives in writing and states what's included and what isn't. If anything is unclear, I'll go back to them rather than leaving you to guess.

The clinic

You see the quote and decide

I present it, we go through it, and you decide. Named clinical roles come with the quote as standard: who performs your consultation, hairline design, extraction and implantation.

No deposit has been paid at this point and nothing is booked. If you want to think about it, take as long as you like. If you want to walk away, walk away.

You

Flights confirmed, deposit paid

Once you're happy, you confirm your travel dates and pay the booking deposit. The deposit comes to me and is deducted from what you then owe the clinic, so it isn't an extra charge.

This is the first money that changes hands, and only after you've seen everything.

You

Treatment on the agreed date

You travel, you're treated on the date agreed, and you pay the clinic the balance directly.

I'm contactable throughout: before you fly, while you're there, and afterwards. Aftercare instructions come in writing before you travel, not shouted at you on the way out of the building.

You and the clinic

What you're never asked to do

Pay anything before you've seen a written quote
Decide on a call
Commit to a date before you've chosen a clinic
Accept a clinic you're not comfortable with

If any of that changes, this page changes with it.

Frequently asked questions

How long does the whole process take?

From enquiry to travelling is typically a few weeks, but it depends entirely on you. The quote stage usually takes a few days while the clinic assesses your case. Nothing is rushed and there are no deadlines from my side.

When do I pay anything?

Not until you have seen a written quote, chosen a clinic and confirmed your travel dates. The booking deposit is the first payment, and it is deducted from what you then owe the clinic rather than being an additional cost.

Can I choose a different clinic from the one suggested?

Yes. The match is a recommendation based on your case, not an allocation. If you would rather go with a different clinic in the network, say so and I will arrange it.

What if I change my mind after the quote?

Then nothing happens. No deposit has been paid at that stage and nothing has been booked. You can stop at any point up to confirming flights without owing anything.

Do you tell people not to have a hair transplant?

Yes, when it is the honest answer. If the donor area will not support what is being asked for, or someone is young and still actively losing, waiting or not proceeding is the right advice. That conversation happens at step two, before anyone has spent anything.